The global recession, which first started a decade ago in 2008 with the downfall of the banking industry, saw businesses across the world face mounting challenges and a fair number shut up shop. Many individuals found themselves being made redundant or unable to secure new employment. Research shows more and more people have reinvented themselves […]

With an ever-increasing number of people accessing emails on their mobile handsets, it’s vital all businesses are switched on when it comes to making their email communications accessible on mobile and tablet devices. The following post looks at ways in which marketers can optimise their emails. As there are no accepted industry guidelines when it […]

When I first started my career in email marketing the unsubscribe process was very simple. The subscriber simply had to reply to the sender with the word “unsubscribe” in the subject line and that was it – job done! Nowadays however, many companies choose to complicate the opt-out process, leading to frustration and customer dissatisfaction. […]

Many email marketers don’t see soft bounces as a major cause for concern and rarely have any specific strategies in place for dealing with them. However, soft bounces can be a strong indicator that one or more ISPs have queried the reputation of your IP address, mailing volumes, or the level of spam complaints generated, […]